FAQ

How does the bus pickup work in the morning?

The bus pick-up times and locations vary from trip to trip. Please check OvRride.com trip details page for the details. The times listed are the DEPARTURE times (meaning this is the time the bus is scheduled to depart that location). It takes time to load your equipment and check everyone in, so please arrive 15 minutes prior to departure to allow time for check-in, so we can ensure we get you to the mountain as early as possible.

What time does the bus leave the mountain?

The bus departs at 4:30PM sharp, (except for Camelback when we depart at 8:30PM)! Last lift at the mountains is 4pm, so you have plenty of time to catch last chair and still make it back to the bus in time. We have a policy of not leaving anyone behind, but please be courteous and arrive on time. A timely departure ensures we can all get home at a reasonable hour.

So what time do we get back to the city?

Of course we cannot control weather conditions, traffic or other unforeseen circumstances that may slow us down or change our route. The safety and comfort of our guests is always most important. A good estimate is: Catskills day bus trips arrive in NYC between 7-8PM & VT day bus trips arrive in NYC between 10-11PM. Camelback trips return 10:30-11PM

Can you drop me off on my corner… it’s on the way?

We cannot accommodate any personal drop off locations. We have to have permits for pick up and drop off locations and can be subject to heavy fines for stopping elsewhere.

Are there any stops on the way up?

We do not make any stops on the way to the Catskill Mountains, since the trip is not very long. For longer trips to VT, we make a brief stop about half way up to the mountain at a rest area. Our goal is to get to the mountain as early as possible to enjoy the most of our day.

Are there any stops on the way back?

Coming back from VT we typically make 2 stops. The first is before we hit the highway to stock up on snacks, beverages, or anything you may need for the trip. The second is at the same rest stop we visit in the morning.

What equipment do I need?

Hard goods can be rented from the mountain. Hard goods include snowboards, skis, boots and helmet. You can purchase a discounted rental package through OvRride when you book your trip and you will receive it when we arrive at the mountain.

Soft goods cannot be rented. Soft goods include jackets, pants, goggles, gloves, socks etc… Shops where we pickup are generally not open when we depart NYC in the morning, however, there are shops at the mountain lodges where you can purchase these items if you need or forget something on the day of the trip.

Do you guys do weekend trips to hunter, Windham, Stratton or Mount Snow?

We do not do overnight trips to Hunter, Windham Stratton or Mount Snow. However, we do weekend trips to other destinations like Killington, SugarBush and Stowe in VT throughout the season. You can find info about those weekend trips’ information at Http://ovrride.com/trip-details.

Even though Hunter is a day trip, can I stay there overnight and come back the following day with you guys?

Yes, you absolutely can choose to stay at Hunter rather than come back on the same day. So let’s say you need a bus ride and lift tickets for both sat and Sunday:

Purchase the bus and lift package (of course you can add lessons, rentals etc) for Saturday and also for Sunday.
Email info@OvRride.com of your plans so we can make the proper arrangements.
You come with us on Saturday morning and let your trip leader know that you’re not coming back on the bus that evening and will be staying the extra day. Let him/her know that you purchased your lift ticket for Sunday as well.
When you arrive at the mountain, your trip leader will give your lift ticket for Saturday as well as for Sunday before you leave the bus.
On Sunday board the return bus home (bus leaves Hunter at 4:30.)
If you don’t need lift tickets for both days or only for one of the 2 days, you have the option to purchase a bus only ticket for $39.95. For lodging options go to Hunter’s website for more information on local accommodations.

What if I only need a one way bus ride to a mountain?

You’re more than welcome to grab a ride with us up to any of our mountain destinations. You are never obligated to come back with us. There is no distinction between a one way ticket and a 2-way ticket. The bus only rate is based on the value of the seat, so whether you come back with us in the same day or stay at the mountain the cost for a bus only reservation is $39.95 to Hunter and Windham and $59.95 to any of the Vermont mountains. Please keep 3 points in mind:

Please inform your trip leader in the morning that you will not be returning on the bus ride home. we take pride in making sure we don’t abandon any of our customers at the mountain. This will save them the trouble of looking for you at the end of the day and possibly holding up the bus.

If you miss the bus in the morning or cancel within the 24 hour cancellation window, you will forfeit the price of your bus ride.

If you plan on returning to NYC with us on another date, you will need to book that return bus ride separately and email info@OvRride.com to let us know of your plan so we know to expect you on the bus ride home.

What happens if I left something on the bus?

OvR does a sweep of the bus after each trip. If you know that you left something on the bus contact OvR by email (info@OvRride.com) with a description of the item and the date and destination of the trip you took. We will let you know if we have it in our lost and found?

What is the age restriction?

An adult must accompany all guests under 14 years of age. For our guests that are 14-17 years of age, a waiver must be signed by a parent or guardian with a copy of that parent or guardian’s ID and credit card prior to the trip and the guest must have this with them to board the bus. All our guests 18 or over are welcome to join us without restriction.

How do I get my Lift Ticket?

You purchase your tickets as part of a package when you book your trip with OvRride.

When we arrive at the mountain on the day of, your trip leader will have the tickets preordered and printed waiting for you at the mountain. As you exit the bus your trip leader will distribute the appropriate lift tickets that you have ordered. Along with the lift tickets you will also receive vouchers for lessons and/or rental equipment to be redeemed at the mountain.

If you lose your lift ticket, OvRride cannot replace it. Make sure that it is fastened securely in a place that won’t get caught on anything. Tickets at the mountains have a perforated receipt that you should remove from the ticket and save in a safe place. In the event you lose your ticket, take this receipt back to the ticket window and you will be issued a new lift ticket.

I haven’t bought a ticket for the trip today but, I want to come…can I buy a ticket on the bus?

OvR’s mission is to take you to the Shred! We hope to be able to accommodate walk-ons on the day of the trip but make no guarantees. Show up with cash in hand for the package that you wish to purchase (i.e. bus only, bus/lift, bus/lift/rental, beginner package). Please note that if you walk-on prior to the last stop on a fully booked bus, you may ride up to the last stop hoping that someone doesn’t show, but in the event that everyone shows, you may be left at the last stop.

Cancellation policy:

In the event you need to cancel your day trip, OvRride requires 24 hour notice from the departure time of the trip. If canceling with sufficient notice you can be issued a full refund, or can move your reservation to another day/trip.

In the event you cancel within 24 hours of the bus departure time or miss the bus for a day trip, you will be refunded all but $39.95 for all Catskill mountain trips and $59.95 for all VT Mountains to account for the cost of the bus seat.

Still have a question? Need more info? Who to contact:

If you need any information on a trip, have to change or cancel your reservation please either email info@OvRride.com or call at 347.559.1787. Customer service calls and emails are answered between 10AM and 9PM 7 days a week.